A: Simply fill out the contact form and I will give you a call. During your complimentary phone consultation, we'll spend up to 30 minutes discussing your areas of concern. I'll begin working on a customized plan based on your needs. At that point you can chose to either do it yourself with the notes and suggestions provided, or together, we can put your plan into action to achieve your goals.
A: Professional organizers work with clients to declutter and develop systems, storage solutions, and skills which help enhance a persons space. We create order. We help you reclaim those spaces that you look at and just think " Where do I begin?"
A: During your organizing session, first we will take a look at and discuss your areas of concern. What you like, What you don't like, etc. Then we will asses your space and come up with solutions and ideas to help organize the area. Together we turn those ideas into reality.
The typical organizing sessions last about 4-6 hours. I find this amount of time to be best for keeping on track as well as getting your project done within desired time frame.
(Longer sessions are available upon request .)
A: The timing of a project depends on a number of things. The size of the area we are working on, the current state of the area, as well how quickly you can make decisions. Every clients needs are unique, and we cater your specific needs. An approximate timeframe is usually given before the start of the project and if more time is needed, we will discuss that with you before moving forward.
A: Not at all. Nothing will be thrown away without your input and permission. During our session we will declutter your space and that will most likely result in some items needing to be either tossed or donated. Ultimately, whatever you decide to keep or part with is up you. We do not force you to get rid of anything.
A: I find it best, in the beginning, to work together. I will need your input so that your space will serve your needs and accomodate your lifestyle. For some projects I will be able to work independently based off your initial direction.
A: I currently service all of Metro Atlanta. Travel is included at no additional cost for sessions within a 30 mile radius of zip code 30093. Areas outside of my service area are subject to a travel fee starting at $35 per session. If you are outside of my service area, you may be interested in our Virtual Organizing services.
A: A $50.00 Deposit is required to secure your appointment and will be applied towards your session. Payment is collected at the end of each work day for single sessions. If you are purchasing one of our organizing packages, payment for the entire package is due at the first session. You may also prepay for your session online. We accept cash, check, major credit cards, Zelle, Apple pay,, and PayPal. *Deposits and Packages are non-refundable.
Cancelations significantly affect our schedule and the schedules with whom we work. Due to our ever-increasing demand, and to be available to our committed clients, we require 48 hour notice if you need to cancel. You may reschedule your session once at no charge with 48 hours notice. If you need to reschedule less than 48 hours before your appointment, a cancellation fee of $50.00 will be charged to the payment method on file, or will be used against any prepaid sessions, for any late cancellations or no-show appointments. In addition, prepayment may be required to book future appointments.
A: I encourage clients not to clean or attempt any organizing before thier session. This will allow me to see you space as is. I need to see the clutter so that I can help you and determine the best solutions for your space.
As far as going out and buying tons of baskets and bins, we prefer to use things our clients already own. However, if you are looking to update your space or simply don’t have what you need, we may make product recommendations and can even pick these items up for you. (*Shopping Assistance Service)
A: Five Hearts Home is here to help. We are not here to judge you. There is no reason to be embarrassed. We will not be shocked by the amount of clutter. We will work together to find organizing solutions so you'll love your space.
I have found that some larger projects are more efficient with more than 1 organizer. I am more than happy work with you 1-on-1. If more than 1 organizer would serve your needs, that will be discussed during your consultation. Additional organizers will be billed at an additional rate of $15 per organizer
Moving forward, we will be organizing with the following safety measures :
Please understand that these safety measures have been put in place to protect your family, as well as ours. Thank you for understanding. If you have any questions please contact us.